1.  Company.  The order or quote being placed is for both Brothers Signature Catering & Events and California's Best Catering & Events (CBCE), as the two companies merged on October 1, 2022.  Both teams continue working together to bring you the absolute best in food and service.  The two teams are now operating under the CBCE name.

​

2.  Confirmation.  All quotes and orders will be confirmed within 24 hours or less.  Confirmation is generally conferred through email and until CBCE provides that confirmation, CBCE is not obligated to honor the quote or order.  Any paid orders that CBCE is not able to confirm will be refunded immediately.  Any confirmed but unpaid orders or quotes are only tentatively added to the CBCE calendar.  Payment is required to secure CBCE commitment to your event, with the exception of repeat corporate clients who have a current alternative payment agreement in place.

​

3.  Prices, Online vs Offline. Online prices are only valid for business clients in which the location of the event is at a location controlled by that business.  Repeat customers will find it more intuitive than new customers.  Online prices are only valid for orders placed online.  Any additional efforts to customize the quote may necessitate cancelling the order from this system and placing a new order in our salesperson-driven system, and that will also likely result in a change in price and the loss of Reward Points (which are only provided on online orders for those who sign up for them) and will definitely result in a different look and structure for the order.  For instance, delivery charges and production fees are not listed anywhere in this online system as they are in the offline system; however, food and rental prices in the online system are higher.  The systems are designed to be roughly equivalent in price, with the exception of the Reward Points, which gives the online pricing an advantage.

​

4.  Date and Time.  At the top of the screen on the order online page is a place to enter the date and time of your event.  Enter the time you would like the food to be served.  We will confirm an arrival time that will allow us to set up and be ready for the serve time you indicate.  Also, please create separate orders for separate serve times, for instance, if you want to have breakfast and lunch served on the same day, 

​

5.  Service Level.  After you've chosen your food and beverage, you will be asked to select your service level.  Here are the options:

      A.  Pick up.  You pick up your food and beverage selections from our location in Kearny Mesa.

      B.  Regular drop off.  We deliver your foods and beverages to the location you've identified during the "checkout" process.  We set up your items on the table or counter that you provide. 

      C.  Executive Drop Off.   This is regular drop off plus we bring the equipment necessary to present the food, keep the food at proper serving temperatures and items to serve the food.  This includes a banquet table and linen, chafing dishes and sterno and/or heat lamps, non-disposable serving utensils, and, if necessary, an ice chest with ice.  We set up the serving area prior to departing.  We also come back at a pre-arranged time to pick all of our equipment back up.

      D.  Full Service Buffet.  This is Executive Drop Off plus our staff stays with the food to serve the guests, replenish the food items as needed, clean up and remove everything once the agreed upon service time is complete.

      E.  Full Service Plated Meal.  The highest service level.  We bring in chefs, equipment and wait staff to individually place food on each guest's heated plate, serve the food at guest tables, replenish drinks at guest tables and clear guest tables at the end of the meal time.

​

Regardless of service level, our responsibility for the food and beverage items transfers to you, the Client, when the items leave our physical presence or control.  For example, when we leave the room after set up or when a guest walks away from the buffet table with their plate of food.

​

​