
How to Build a Quote (and not an Order)
1. Do everything the same as if you were placing an order up until the method of payment.
2. For payment, select "offline payment." This means you will not be asked for a credit card, but can choose to turn this quote into an order at a later date (if you want to).
3. If you hit "submit," we will follow up with you within 24 hours to verify if you wish to move forward, have questions or want to share it with anyone.
About Your Quote / Order
1. Company. The order or quote being placed is for both Brothers Signature Catering & Events and California's Best Catering & Events (CBCE), as the two companies merged on October 1, 2022. Both teams continue working together to bring you the absolute best in food and service. The two teams are now operating under the CBCE name.
2. Confirmation. All quotes and orders will be confirmed within 24 hours or less. Confirmation is generally conferred through email and until CBCE provides that confirmation, CBCE is not obligated to honor the quote or order. Any paid orders that CBCE is not able to confirm will be refunded immediately. Any confirmed but unpaid orders or quotes are only tentatively added to the CBCE calendar. Payment is required to secure CBCE commitment to your event, with the exception of repeat corporate clients who have a current alternative payment agreement in place.
3. Prices, Online vs Offline. Online prices are only valid for business clients in which the location of the event is at a location controlled by that business. Repeat customers will find it more intuitive than new customers. Online prices are only valid for orders placed online. Any additional efforts to customize the quote may necessitate cancelling the order from this system and placing a new order in our salesperson-driven system, and that will also likely result in a change in price and the loss of Reward Points (which are only provided on online orders for those who sign up for them) and will definitely result in a different look and structure for the order. For instance, delivery charges and production fees are not listed anywhere in this online system as they are in the offline system; however, food and rental prices in the online system are higher. The systems are designed to be roughly equivalent in price, with the exception of the Reward Points, which gives the online pricing an advantage.
4. Date and Time. At the top of the screen on the order online page is a place to enter the date and time of your event. Enter the time you would like the food to be served. We will confirm an arrival time that will allow us to set up and be ready for the serve time you indicate. Also, please create separate orders for separate serve times, for instance, if you want to have breakfast and lunch served on the same day,
5. Service Level. After you've chosen your food and beverage, you will be asked to select your service level. Here are the options:
A. Pick up. You pick up your food and beverage selections from our location in Kearny Mesa.
B. Regular drop off. We deliver your foods and beverages to the location you've identified during the "checkout" process. We set up your items on the table or counter that you provide.
C. Executive Drop Off. This is regular drop off plus we bring the equipment necessary to present the food, keep the food at proper serving temperatures and items to serve the food. This includes a banquet table and linen, chafing dishes and sterno and/or heat lamps, non-disposable serving utensils, and, if necessary, an ice chest with ice. We set up the serving area prior to departing. We also come back at a pre-arranged time to pick all of our equipment back up.
D. Full Service Buffet. This is Executive Drop Off plus our staff stays with the food to serve the guests, replenish the food items as needed, clean up and remove everything once the agreed upon service time is complete.
E. Full Service Plated Meal. The highest service level. We bring in chefs, equipment and wait staff to individually place food on each guest's heated plate, serve the food at guest tables, replenish drinks at guest tables and clear guest tables at the end of the meal time.
Regardless of service level, our responsibility for the food and beverage items transfers to you, the Client, when the items leave our physical presence or control. For example, when we leave the room after set up or when a guest walks away from the buffet table with their plate of food.
Postponement / Cancellation Policy
This policy is the same for both online and offline orders.
All date and time change requests are subject to CBCE’s availability and approval. If CBCE cannot accommodate the requested new date and time, the client shall be notified and be offered the opportunity to set an alternative date and time. If the client cannot set a new date and time in which CBCE is available, and the client does not wish to retain the original date, the event shall be deemed “cancelled.”
Approved date changes or cancellations, regardless of timing shall be subject to cancellation, extension or change fees imposed by third party providers (eg rental companies, DJs, etc).
All date and time change and cancellation charges, both third party and CBCE (see below), are immediately due and payable.
Cancellations – Events with Staff
In addition to third party charges mentioned above …
Cancellations provided 30 days ahead of the event shall incur a $250 cancellation fee..
Cancellations provided 14-29 days ahead of the event shall incur a fee in the amount of 20% of the event total.
Cancellations provided 4-13 days ahead of the event shall incur a fee in the amount of 50% of the event total.
Cancellations provided less than 4 days ahead of the event shall be 100% non-refundable.
Cancellations – Events without Staff
In addition to third party charges mentioned above …
Cancellations provided 11 calendar days ahead of the event or more are otherwise fully refundable.
Cancellations provided 4-10 days ahead of the event shall incur a fee in the amount of 30% of the event total.
Cancellations provided less than 4 days ahead of the event shall incur a fee in the amount of 50% of the event total and the other 50% shall be available only as a credit on future orders.
Date and Time Changes – Events with Staff
In addition to third party charges mentioned above …
Approved date and time changes made 14 days or more before the original date of the event shall also incur a $250 change fee.
Approved date and time changes between 4 and 13 days before the event shall be subject to a fee of 40% of the event total. The other 60% shall be applied as a non-refundable deposit for the re-scheduled event.
Approved date and time changes between 0 and 3 days before the event shall be subject to a fee of 75% of the event total. The other 25% shall be applied as a non-refundable deposit for the re-scheduled event.
Date and Time Changes – Events without Staff
In addition to third party charges mentioned above …
Approved date and time changes made 11 days or more prior to an unstaffed event shall not incur any charges.
Approved date and time changes 10 days to 4 days before the event, shall incur a change fee in the amount of 20% of the event total. The other 80% shall be applied as a non-refundable deposit on the re-scheduled event.
Approved date and time changes three days or less before the event shall incur a change fee in the amount of 40% of the event total. The other 60% shall be applied as a non-refundable deposit on the re-scheduled event.